Customer Service
Making sure you get the best return
for your technology investment.
Buy a platform, get a partnership
Data alone won't deliver success. That's why we are far more than a typical off-the-shelf technology solution. Our SchoolData team boasts deep expertise in development and the educational sector, ensuring we are ready with the tailored training and ongoing support your team needs to truly thrive.
Our featured services
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Onboarding
A clear, structured 12-week onboarding plan ensures a successful rollout. It begins with orientation and data connections, moves through training, configuration, and validation, and concludes with a final handoff, establishing your ongoing support cadence.
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Training
Expert-led introductory training and 24/7 access to resources. We offer flexible, role-based training options, including workshops, webinars, certification, and Train-the-trainer programs. On-demand video tutorials, guided tours, and in-app support ensure continuous, self-serve learning.
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Support
You receive a designated Customer Success Manager who averages 15 years of school experience to coordinate all implementation and ongoing support. Our responsive Help Desk guarantees a reply in under an hour (99% satisfaction) and offers 24/7 access to our knowledge base.
VISIT THE HELP CENTER -
Professional Services
Need extra personnel support? We offer a catalog of Technical and Professional Services, including: virtual/onsite workshops, data bootcamps, consulting for analysis and planning, custom reporting, and technical configuration. Subscriptions for monthly service hours are available, with flexible options to pull hours forward as needed.
From the Districts We Serve
“SchoolData is unique in that they didn't build a product and then go looking for people who needed it. They learned of needs that school districts had, and they built a solution. And that is where SchoolData continues to excel is in responsiveness to our needs. It really makes them different in that I feel like SchoolData is working for us. We’re not just a customer.”
“My favorite part is the help/support. You guys are always on it.”
“The responsiveness of the support team is exceptional.”
“The customer service has just been exceptional compared to the other platforms I've worked with. I would have 10 emails trying to figure out a problem with them, where with SchoolData, I have one.”
